Our Guarantee

Fox Quality Knives stands behind our products and guarantees your satisfaction.

We guarantee our products.
Fox Quality Knives promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.

We guarantee first-class customer service.
Fox Quality Knives is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at 231-788-4252, or e-mail us. We will respond to or acknowledge your inquiry within one business day.

We guarantee your security.
Every time you shop with Fox Quality Knives, you are backed by our security guarantee. When you are shopping at Fox Quality Knives, you are shopping on our secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the Fox Quality Knives Web site are protected using industry standard SSL Security.  All Fox Quality Knives credit card transactions are cleared through our secure servers that are protected from fraud via PCI Certification.

We are so confident that your information cannot be compromised as a result of shopping at Fox Quality Knives, we guarantee your protection in the event of unauthorized interception and use of your credit card. If you think your credit card has been compromised as a result of shopping at Fox Quality Knives, please contact your credit card provider immediately. Most banks either cover all charges, or limit your liability to $50. We guarantee that if your card was compromised as a result of shopping at Fox Quality Knives and your bank does not cover all charges, we will compensate you for the amount of your liability, up to $50.

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We respect your privacy

We never sell, share or rent your personal information to any third parties under any circumstances. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes.

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