Frequently Asked Questions

How can I contact Fox Quality Knives?

You can call us at (231) 788-4252 or email us at ag869@aol.com.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

You will receive an email notice confirming your order. 

How are products delivered to me?

We ship most items using United States Postal Service 1st Class Mail.  Some items may be shipped via UPS.

What is your refund or exchange policy?

We stand behind all sales.  You may return any item withing 7 days for a full refund of the purchase price less shipping costs.  If the item is not as we described it we will even pay all postage for the return.

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We never sell, share or rent your personal information to any third parties under any circumstances. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes.

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